Case Study: Little Gems Childcare
Little Gems Childcare
Ensuring the right message gets across
For Little Gems Childcare Manager, Parul Blizzard, it’s essential there’s no miscommunication between her team and parents when talking about the well-being of the centre’s young charges.
The early childhood education (ECE) centre is licensed for up to 25 children, aged between two to five years. It takes the role in preparing children for their journey into the school years seriously.
With some teachers having English as a second language, Parul was conscious that, no matter how fluent they are, there was always the potential for misunderstanding between staff and parents.
To make sure the team at Little Gem’s literacy and communications skills were top-notch, Parul enlisted the help of Aspire2 Business.
As Parul says, the Little Gem’s staff have amazing relationships with their parent community – something they wanted to protect.
This is one of the main reasons they choose to do the Aspire2 Business - Workplace Communication Programme – to make sure parents continue to feel supported by our team and know that their child’s development is in good hands.
“We provide the tools and opportunities for children to be ready to move onto school, so it is really important that we communicate in a way that’s easily understood by our parents, to help both them and their children”.
Part of the training has focused on making sure the team’s language suits the real-world situation. This covered using the right tense in conversations and when writing formal letters, as well as learning other handy grammar tips.
The team gave their course facilitator examples of times when they’ve had difficult conversations with a parent about a child’s behaviour or learning needs. By using these examples in a role-play situation, the team discovered new ways to effectively connect and communicate.
As Parul says, by role-modelling specific situations, the team are now much more aware of how they talk to parents about their children.
“We’ve got to be careful when we give parents updates, as we want to assure them - not worry or confuse them. This training has really helped us have better conversations.”
Parul is also complimentary about how the Aspire2 Business training helped her team to deal with complaints and feedback from parents. She says they’ve learnt to listen more – to let parents have their say and then work with them to solve any issues.
“We are also much more conscious of the way we structure sentences and what words we’re using. The wrong phrasing of a sentence, can lead to misunderstanding.”
While the 40 hours of training outside of teaching hours have been a big commitment for Parul and the team at Little Gems, she says it has “definitely been worth it”
“I would recommend the training. We’ve really enjoyed learning new ways of communicating and engaging with our parents, and of course, putting it into practice.”